FAQ

Frequently asked questions to dispel any doubts.

General Information

1. What is Porto Alegre Platform?

Porto Alegre Platform is an all-in-one digital platform designed to help cities, municipalities, states, foundations, and other organizations run online participatory budgeting (PB) processes efficiently and securely.

2. What is a PB dedicated website?

A PB dedicated website is a tailor-made website with a unique URL provided by Porto Alegre. It is branded with your logo and colors and is user-friendly, compatible with all modern browsers, and professional-looking. The platform also includes a user-friendly admin panel, offering valuable analytical insights into civil engagement in your city.

3. How does the proposal submission process work?

The Proposal Module Form allows citizens to submit proposals using a creation wizard. With a few clicks, users can add all proposal information, such as geolocation, attached documents, and images. After creating a proposal, users can send it to friends to collect the required support.

4. How is proposal evaluation done?

Proposals are validated by city experts or responsible departments based on eligibility criteria. Our platform streamlines this process by offering online evaluation forms, automated communication with applicants, expert opinions, and a full history of proposal modifications.

5. How can I promote final proposals?

Porto Alegre offers a modern presentation of the final proposals, complete with descriptions, photo galleries, and map locations. Each project has its own URL and a poster maker feature to create promotional materials. Supporters can promote their favorite projects on social media or within their neighborhoods.

6. Is online voting secure?

Yes, Porto Alegre uses advanced cryptographic protocols to ensure end-to-end security and full variability. The platform supports multiple voting methods, offers various options for secure authentication, has a user-friendly voting interface, and implements automated security and anti-fraud mechanisms. It also supports paper voting.

7. How can I view reports and results?

Porto Alegre provides real-time, user-friendly online visualizations of PB results. The platform streamlines result distribution and generates intuitive charts, infographics, and downloadable reports to increase public outreach.

8. Can I conduct a PB evaluation survey?

Yes, Porto Alegre offers an easy-to-use online feedback survey solution to measure and understand your PB process's effectiveness and share key highlights with others.

9. Is Porto Alegre user-friendly and customizable?

Porto Alegre is designed with an easy and intuitive user interface, making it accessible to users regardless of their technical skills. The platform can also be customized to adapt to your needs throughout the entire PB process.

10. How can I contact Porto Alegre for more information or to schedule a demo?

You can contact Porto Alegre by emailing contact@participatory-budgeting.com or calling +48 507 857 686. A product specialist will answer your questions and provide a platform demo.

Proposal evaluation

1. How are submitted projects displayed in the system?

Submitted projects are saved in the system and displayed as project cards containing all data from the application form fields, a list of attachments with descriptions, and a map with the project location(s) and added lines or shapes of selected areas.

2. Who can view the project sheet with full data?

Users with the appropriate rights of Administrator, Substantive Verification Coordinator, and Formal Verifier can view the project sheet with full data, including contact information of all project applicants.

3. Can project cards be generated as PDF files?

Yes, logged-in users can generate project cards as PDF files with or without personal information.

4. How can users search for complex and published projects?

Users can search for complex and published projects using strings or project numbers from the Website or Administration Panel, depending on their role.

5. What can users with Administrator, Substantive Verification Coordinator, and Formal Verifier roles do during project verification?

These users can edit projects, conduct formal and substantive evaluations, decree projects for opinion to relevant units, access the history of formal and substantive verification, record changes made to projects, access the full modification history of projects, return project proposals to the author for improvement, and generate details contained in the application with assigned comments in PDF format.

6. How can the project author be informed about the verification stage of their proposal?

The system automatically informs the project author via email about the current verification stage of their proposal.

7. Can email messages sent automatically by the system be customized?

Yes, users with the appropriate rights can freely define the content of all messages sent automatically by email to system users.

8. Is it possible to view the list of submitted and published projects by project type, category, and status?

Yes, users can view the list of submitted and published projects from the Website by project type, category, and status, with the ability to cross criteria.

9. Can users generate a poster promoting a specific project?

Yes, authors and users of the website can automatically generate a poster promoting a given project, containing the project number, title, location, and description.

10. Can users view projects on a map with area outlines?

Yes, users can view projects on a map with area outlines, where all submitted projects are marked.

Submission of proposals

1. What are the main modules in the system supporting the participatory budget process?

The system includes the following modules:

  • User accounts
  • Submission of projects
  • Reviewing complex projects
  • Verification of submitted projects
  • Voting for projects
  • Summary of voting results

2. What functionalities does the User accounts module provide?

The User accounts module allows users to create and manage their accounts, recover/change passwords, and access functionalities based on their assigned roles, such as submitting projects, verifying projects, and managing system features.

3. How can users submit projects?

Logged-in users with a regular user account can submit projects within a certain time period by filling out a form that includes text fields, numerical data fields, dropdown lists, map location marking, and consent fields.

4. Can users import images and attachments when submitting projects?

Yes, users can import images and attachments in .pdf, .jpeg, .jpg, and .png formats.

5. Can users add a YouTube link to their project submission?

Yes, users have the ability to add a YouTube link to their project submission.

6. Can users save a draft version of their project before submitting?

Yes, users can save a draft version of their project and return to complete it later from their account control panel.

7. How are submitted projects sorted and filtered?

Projects can be sorted and filtered by ID number, string in the title, or author.

8. Can users collect signatures of support for their projects?

Yes, users can collect signatures of support for their projects through an electronic support list

User details

1. How do users create an account in the system?

Users can create an account by filling out a form containing a set of data agreed with the orderer, such as login, name, email address, consent to personal data processing, and password. After submitting the form, the user must confirm account creation via a verification link sent to their email.

2. What features does the user account support panel offer?

The user account support panel allows users to delete their account, edit it (change the password), and review projects assigned to them.

3. Can users recover or change their password?

Yes, users have the ability to recover or change their password when logging into the system.

4. What different roles are available for logged-in users in the system?

The system offers various roles, including:

  • Ordinary user (author)
  • Formal verifier
  • Substantive verification coordinator
  • Administrator
  • Expert
  • Project introducer
  • Vote entrant
  • Press office

5. What can an ordinary user (author) do in the system?

An ordinary user can submit a project, access their account maintenance panel, edit their account, access their submitted projects and draft versions, and edit their projects under review (after assigning a correction date).

6. What are the responsibilities of a Formal Verifier?

A Formal Verifier has permissions to complete formal verification sheets, edit projects, generate and view reports (lists and statements).

7. What can a Substantive Verification Coordinator do in the system?

A Substantive Verification Coordinator can complete substantive verification sheets, edit projects, generate and view reports, assign projects to users with the Expert role, and change the status of projects.

8. What are the privileges of an Administrator?

An Administrator has full rights to all system functionality, including creating, editing, and deleting user accounts, assigning roles, editing submitted projects, generating reports, editing website content, modifying email notifications, and managing voting status during voting.

9. What can an Expert do in the system?

An Expert can complete the expert verification form for projects.

10. What is the role of a Project Introducer?

A Project Introducer can enter projects submitted in paper form into the system.

11. What can a Vote Entrant do in the system?

A Vote Entrant can enter votes submitted in paper form into the system.

12. What is the role of a Press Office?

A Press Office can enter news into the system.

Secure on-line voting

1. What types of vote allocation logic does the system support?

The system supports various vote allocation logics, including allocation of votes for projects, free allocation of points to projects, awarding consecutive points to projects, and selecting projects until funds are exhausted.

2. How does the system ensure unique ballots during voting?

The system creates unique ballots in the voting database by using a set of personal data variants to identify and block attempts to vote multiple times with the same personal information.

3. How does the platform verify residents' voting eligibility?

The platform automatically verifies residents' voting eligibility by comparing their personal data with the personal data contained in the municipality/city or voter register database using one of the predefined personal data set variants.

4. Does the system provide age verification for voters?

Yes, the system provides age verification of voters during the voting process.

5. What happens when a voter attempts to vote contrary to the project selection logic or using someone else's data?

The system displays a message with instructions for the user when a negative result of voter verification, attempts to vote contrary to the project selection logic, or attempts to vote using the data of a person who has already cast a vote occur.

6. Can the voting database be updated during the voting period?

Yes, the Employer can continuously update the database during the voting period by adding eligible residents who have declared their residency.

7. Can residents vote from different devices?

Yes, residents can cast their votes from various devices, including PCs, tablets, and smartphones.

8. What kind of voting report can be exported from the system?

The system allows exporting the voting report in the form of an XLS file containing voter data, such as first name, last name, PESEL, address, IP, date of voting, and selected projects during voting.

9. How long can online voting last?

Online voting can last up to a maximum of 21 calendar days.

10. How are the voting results and statistics presented?

The results are presented in the form of tables with the number of votes cast for each project and graphically highlighting the projects that will be implemented. Voting statistics are presented on the Website in the form of infographics, including data such as the number of all votes cast, the ratio of valid/invalid votes, the ratio of voters by age and gender, and the ratio of votes submitted electronically and by paper ballot.

General technical Information

1. What technologies are used to build the tool?

The tool is built using HTML5, CSS3, jQuery, MySql and PHP technologies.

2. Is the tool responsive and mobile-friendly?

Yes, the tool is responsive and adapted for use on mobile devices.

3. Will the tool work on different web browsers?

The tool is customized and correctly displayed on all the most popular types of web browsers.

4. Where will the tool be hosted?

The tool will be launched and run on the Contractor's servers.

5. Does the tool comply with data protection regulations?

Yes, the tool complies with all data protection mechanisms required by Regulation (EU) 2016/679 (GDPR).

6. How is the security of the information contained in the tool ensured?

The tool uses various security measures, including access control, system monitoring, security updates, backup software, user permissions, SSL certificates, and more.

7. How often are backups performed for the tool?

Backups are performed a minimum of three times a day, every eight hours, and each time before proceeding with any critical failure, common failure, or tool modifications/updates.

8. What are the service availability requirements for the tool?

The tool is required to have a Service Availability Level (SLA) of 98% on a daily basis.

9. Does the tool support multi-user operation?

Yes, the tool allows multi-user operation.

10. What security properties does the tool provide?

The tool provides confidentiality, integrity, accessibility, accountability, authenticity, and reliability.